Refunds & Returns Policy

REFUND & RETURN POLICY

 DATE OF LAST UPDATE: July 28, 2021

Returns

All items are hand-made to order.  As a result, all sales are final and no refunds are offered. You may return any Product that was received damaged by completing the following:

A return authorization must be requested within 2 days of your date of delivery. You must contact us at admin@kbperks.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received, ship the item back to us with all original packaging, then email us with the RMA and the tracking# so we can track your return.

You must return the Product at your cost to the address provided to receive a refund within 5 days of receipt of RMA.

All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to kbperkscustom.com.

If you return Product to kbperkscustom.com (a) without a return authorization from KB Perks Custom or (b) without all parts and accessories originally included with your purchase, KB Perks Custom retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, KB Perks Custom retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

• Gift cards
• To complete your return, we require a receipt or proof of purchase.
• There are certain situations where only partial refunds are granted (if applicable)
• Custom hand-made items
• Any item not in its original condition is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 5 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@kbperks.com.

Sale items (if applicable)

Only qualified regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@kbperks.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 5 days from the date of delivery.

Still have questions about your return? Contact customer service at admin@kbperks.com.

KB Perks Custom

Re: Customer Support

1519 N. Lewis Ave, Unit 1330, Waukegan, IL 60085